Acceptable Use Policy
From Blue Lightning Internet
This Acceptable Use Policy (AUP) must be read in conjunction with both our general and service-specific terms and conditions and may be subject to change from time to time. It is the customer's responsibility to ensure that they comply with the latest edition of the AUP at any given time. If you have any questions about any of our policies, please contact our support team.
This Acceptable Use Policy may be revised, without notice, at any time, at the sole discretion of Blue Lightning Internet Ltd. Submission of purchase orders, application forms, formal agreements and actual use of the services provided for the first time, is deemed to be an agreement to our terms and conditions and Acceptable Use Policy.
In the event of a breach of this policy, Blue Lightning Internet Ltd. reserve the right to terminate your services with immediate effect, without recompense and delete any files held on our systems.
Contents |
- Users may not abuse, or make physical threats against, another person via e-mail or any other electronic media/service we provide.
- Users may not forge e-mail to appear to originate from another person.
- E-mail services may not be used for the purposes of sending bulk, unsolicited (unwanted, unrequested) e-mails. This is more commonly known as "spamming" and is strictly forbidden.
Web Hosting
- You will be responsible for the content of your web hosting account(s), including obtaining the legal permission for any works they include and ensuring that the contents of these pages do not violate UK law. You will be held entirely responsible for your web content, and any complaints or legal communications received by us in relation to your web content will be immediately forwarded to you.
- Blue Lightning Internet reserve the right, without notice or explanation, to remove material which does not comply with company policy. This includes:
- Illegal software
- Illegal digital media, including MP3s, videos, electronic books etc
- Pornographic images and related literature
- Customers will be held solely responsible for any defamatory, confidential, secret or other proprietary material made available via your web sites. Blue Lightning Internet reserves the right to suspend any sites containing such material.
- Login names and passwords must be kept secret and not made available to any third party, except for agencies, such as web site designers working on your behalf, or those directly involved with the site in question. Blue Lightning Internet must be notified immediately if they are compromised.
- Technical support will only be provided for the features associated with your web hosting account, listed on our web hosting service information page. No support will be provided for HTML authoring or page design, although we may have support pages providing help with these topics.
- The customer has sole responsibility for ensuring that any data is suitably backed-up. Blue Lightning Internet will not keep backups of your pages.
- Blue Lightning Internet will accept no responsibility whatsoever for loss of data or information resulting from the use of this service.
- If the account is suspended for any reason, such as non-payment, the public site will be replaced with a Blue Lightning Internet logo, but you will still be able to log in via FTP to manage your files.
- On closure of a web hosting account, the relevant data will be deleted without further notice.
- By uploading data to our web servers, the customer will be deemed to have accepted and agreed to the terms and conditions of use of the web hosting service.
Technical Support
- Technical support exists for the benefit of Blue Lightning Internet customers, providing support for questions relating directly to our services. Technical support aims to provide the best service possible to our customers, but can, at times, be stretched by having to answer unnecessary telephone calls or e-mails. When contacting technical support, please have all relevant details to hand, such as your customer code, domain name or website URL.
- If the problem doesn't directly involve the hosting services, but instead involves the function of various Internet software (e-mail readers, web browsers, FTP programs etc), then you must refer to the documentation that accompanied the particular software product and explore the various settings and options that it provides. We are unable to help you with problems relating to the operation of your computer or individual software packages.
- Before contacting us for support, you are obliged to check other documentation for answers to your question. This includes (but is not limited to):
- Documentation that was supplied when the account was opened
- The Support Intranet
Resource Usage
Blue Lightning Internet maintains a "soft limit" policy and encourages its customers to make full use of the facilities. However, there is no such thing as "unlimited bandwidth", or indeed unlimited disk space, and so we have determined the following policy on usage.
It is important to stress that this policy exits for our protection in extreme circumstances and because if we did not have a policy then we would be accused of malpractice if we ever had to enforce a limit.
We anticipate that web hosting accounts will not use more data transfer per day (but applied in aggregate at the end of a given month) than 120 megabytes. Our log processing system records the number of megabytes of data transferred per web hosting account per day and stores it. This information is available on the Support Intranet as part of your web statistics. If this daily transfer level is persistently exceeded, we reserve the right to review the hosting charges relating to what we would consider a "high bandwidth" hosting account.
Disk Usage Policy
Each web hosting account has a static limit on the amount of disk space it can possibly use. This is normally 100 megabytes, unless the account has had extra quota (in increments of 50 megabytes) added to it. No matter what the total quota, there is a 10% "safety net" over and above the quota limit, in which files may be stored but only for a temporary time (usually 7 days). After this time has expired, we will invite the customer to purchase additional disk space. This rental is for a period of one year.
In the event that a customer has not taken advantage of our opportunity to purchase additonal resources within 7 days of our invitation, we reserve the right to take action to reduce the customer's usage, which may include, but is not limited to, removal of files and termination of service.
Disk space used by e-mail stored in POP3 or IMAP accounts (including web mail) is a little more difficult to regulate and as such there are no hard limits to the disk space that can be used by such services. However, normally we recommend that each POP3 or IMAP account contains no more than 100 megabytes of new and used e-mail, and that all accounts within a single domain (or aliased domain) should not exceed 1000Mb (1Gb) of disk usage. Customers will find these levels to be extremeley generous when compared to our competitors.
At our discretion, we will delete messages older than a certain age from an account with excessive disk usage, but only after having warned the customer of the situation, allowing time for the customer to first go through the e-mail stored and delete any unnecessary messages.
Non-Specific
- Users may not mount an attack, by whatever means, against our system, or any other systems.
- Blue Lightning Internet reserves the right to amend this document at any time without notice.
- This policy forms part of our standard Terms and Conditions.
